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How Summit ESP Meets the Needs of International Customers

How SummitESP Meets the Needs of International Customers

By

Said Dirawi

Over the past six years, SummitESP has emerged as an industry leader in ESP system equipment. As the company has grown and expanded globally, one thing that has played a key role in its success has been the commitment from leadership to adapt and support customers in international markets. Summit has remained focused on working hand in hand with National Oil Companies (NOCs) and delivering best-in-class service, regardless of country, culture or location.

This all starts with our Gold Standard of Service, which means working side by side with customers, listening to their concerns, understanding their short- and long-term goals, and taking into account valued feedback so that the best possible solution is implemented.

The Gold Standard is more than just an initiative or a mindset – it’s part of our DNA. It goes beyond simply picking up the phone when you call or being onsite when you need us. It’s about taking the time and effort to understand our customers’ culture and work environment, and then developing a customized solution that meets their needs.

Summit’s Gold Standard of Service is built on the following pillars:

Trust – Summit strives to earn the full trust and confidence of our customers, business partners, employees and those in our communities. We consider it a privilege to be involved in the lives of our associates and will always go the extra mile to build relationships based on our integrity and the full assurance that Summit is trustworthy in all our efforts.

Reliability – Reliability is the hallmark of a good business relationship. Summit’s reputation as a reliable business associate is backed by our unending efforts to provide the very best in products, services and support. Summit strives to be the best in all we do, not just once but in every scenario, every time.

Innovation – While our vast knowledge and experience equips us to provide the highest in professional services and products, Summit will never stop looking for unique solutions to difficult situations. We will approach each challenge with fresh insights and look for innovative solutions to solve even the most challenging problems.

Responsiveness – Summit recognizes that in today’s fast-paced business environment, responsiveness is essential to resolving challenges and maximizing profits. To that end, we will always respond quickly and appropriately to needs as they arise. We know that we are expected to be there with the right solutions for our international partner’s needs and we will always respond in a timely and effective manner to any challenge that may arise.

Overall, the Gold Standard is what has allowed Summit to grow into one of the largest ESP providers in the U.S. in just six short years. It’s also what’s enabling the company to expand its presence internationally, particularly in the GCC region, and consistently deliver best-in-class products and services to NOCs across the globe.

by

Experienced Business Development Manager with a demonstrated history of working in the oil & energy industry. Skilled in Oil & Gas, Petroleum, Business Planning, Operations Management, Sales, and P&L Management. Strong Technical sales professional graduated from Tulsa University.

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